Support

Email support@flipcue.app and a human will read it. Include the item, what the app said, and a screenshot if you have one — that is usually enough to sort it out in one reply.

Scanning and results

The estimate looks wrong

Estimates come from what comparable items are currently listed for, which is not the same as what they sell for. Condition, completeness and timing move the real number a long way. If the app identified the item incorrectly, the confidence badge should have said so — if it read High and was wrong, that is a bug worth emailing us about.

It could not identify my item

Get closer, fill the frame, and include any label, tag or maker’s mark. For clothing, photograph the brand tag and the size tag; for shoes, the size on the tongue. Items with no branding at all — plain ceramics, unmarked glass, generic textiles — are genuinely hard, and FlipCue reports low confidence rather than guessing.

It says “we could not find comparable listings”

Nothing close enough is listed right now. Try again with a clearer photo of the brand and model, or scan the barcode if the item has one. Pro subscribers can also refresh against live listings.

The verdict says “Your call”

That means it clears the tag price at the middle of the range but not at the low end, or the margin is thin, or the identification is not confident. It is deliberately not a Buy. Look at the low-end number and decide.

Trial and subscriptions

How does the free trial work?

Your first five scans are free, over three days from the first one. Every one shows the full result card. After that, Premium or Pro removes the limit. No card is needed for the trial and nothing is charged unless you subscribe.

What is the difference between Premium and Pro?

Premium is unlimited scans, full history and every fee preset, at $7.99 a week, $9.99 a month or $34.99 a year. Pro Reseller ($29.99 a month) adds refreshing prices against live listings, all three marketplaces costed side by side on one card, and CSV export of your whole history.

How do I cancel a subscription?

Subscriptions are managed by Apple, not by us: open the Settings app, tap your name, then Subscriptions. Cancelling there stops any future charge and you keep access until the end of the period you paid for.

Can I get a refund?

Refunds are handled by Apple under their policies, not by us. Request one at reportaproblem.apple.com.

I subscribed on one phone and want it on another

Sign in to the same Apple Account on the other phone and tap Restore on the FlipCue paywall.

Privacy

Do you keep my photos?

No. A photo is sent to our server to identify the item and is not stored. There is no account and no login. See the privacy policy for exactly what is handled.

How do I delete my data?

Your scan history lives only on your phone. Clear it in Settings inside the app, or delete the app. We hold nothing tied to you that could be looked up.

Everything else

Does FlipCue work on Android or iPad?

iPhone only for now, iOS 17 or later.

Is FlipCue connected to eBay, Poshmark or Mercari?

No. It is not affiliated with, endorsed by, or sponsored by any of them. Their names appear only to say whose published fee rates an estimate uses.

I found a bug

Email support@flipcue.app with your iPhone model, the iOS version, and what you were doing. Screenshots help.